Chatbots applications in education: A systematic review
Furthermore, some authors have examined the ability of chatbots to promote self-directed learning, given their wide availability and capacity for personalized responses (Annamalai et al., 2023). Nonetheless, certain researchers, including Ayedoun et al. (2015) and Fryer et al. (2019), have indicated that the initial enthusiasm and engagement students show towards chatbots may be short-lived, attributing this to the novelty effect of this technology. Yellow.ai is an excellent conversational AI platform vendor that can help you automate your business processes and deliver a world-class customer experience. With our AI chatbots in education, schools can engage with prospective students right from the point of admission to making learning fun for them.If your educational institution is looking for an AI chatbot, schedule a demo and have a conversation with our experts.
Secondly, chatbots can gather data on student interactions, feedback, and performance, which can be used to identify areas for improvement and optimize learning outcomes. Thirdly education chatbots can access examination data and student responses in order to perform automated assessments. The bots can then process this information on the instructor’s request to generate student-specific scorecards and provide learning gap insights.
Chatbots for Education
More than just a chatbot, Zendesk provides AI-driven recommendations to agents and customers, enhancing interaction efficiency. It also boasts robust ticketing and help desk capabilities, including built-in voice calling, simplifying managing support across different channels. Zendesk excels as a versatile customer service platform, featuring an AI chatbot in all its offerings. Its standout feature is the omnichannel Agent Workspace, which combines communications from various channels into one streamlined, user-friendly interface, displaying essential customer information for more personalized support. Our goal is that prospective students will be able to use this tool to ask questions about Ithaca College and the town of Ithaca and receive specific and relevant information.
Interestingly, the percentage of students that found “interaction with lecturer” and “online feedback and guidance” for the EC was higher than the control group, and this may be reflected as a tendency to perceive the chatbot as an embodiment of the lecturer. Furthermore, as for constructive feedback, the outcomes for both groups were very similar as the critiques were mainly from the teammates and the instructor, and the ECs were not designed to critique the project task. One important limitation to be mentioned here is the exclusion of alternative keywords for our search queries, as we exclusively used chatbot as keyword in order to avoid search results that do not fit our research questions. A second limitation may lie in the formation of categories and coding processes applied, which, due to the novelty of the findings, could not be built upon theoretical frameworks or already existing code books. Although we have focused on ensuring that codes used contribute to a strong understanding, the determination of the abstraction level might have affected the level of detail of the resulting data representation. While Mentoring chatbots to support Self-Regulated Learning are intended to encourage students to reflect on and plan their learning progress, Mentoring chatbots to support Life Skills address general student’s abilities such as self-confidence or managing emotions.
why do we need a chatbot in the education sector?
Furthermore, according to Tegos et al. (2020), investigation on integration and application of chatbots is still warranted in the real-world educational settings. Therefore, the objective of this study is first to address research gaps based on literature, application, and design and development strategies for EC. Next, benefits of chatbots in education by situating the study based on these selected research gaps, the effectiveness of EC is explored for team-based projects in a design course using a quasi-experimental approach. In this section, we present the results of the reviewed articles, focusing on our research questions, particularly with regard to ChatGPT.
ChatGPT, as one of the latest AI-powered chatbots, has gained significant attention for its potential applications in education. Within just eight months of its launch in 2022, it has already amassed over 100 million users, setting new records for user and traffic growth. ChatGPT stands out among AI-powered chatbots used in education due to its advanced natural language processing capabilities and sophisticated language generation, enabling more natural and human-like conversations. It excels at capturing and retaining contextual information throughout interactions, leading to more coherent and contextually relevant conversations.