Migration from Intercom to Zendesk: Striving for customer excellence With Intercom, reporting is there, but it’s pretty basic and often lacks the customization and detail you need to make informed decisions. With Zendesk, you can build custom dashboards to track the exact data points that matter t...

A systematic review of machine learning in logistics and supply chain management: current trends and future directions Current processes often depend on unreliable sources of data and outdated IT systems, with coordination limited across functions. To be fair, certain CPG companies consistently foll...

Chatbots applications in education: A systematic review Furthermore, some authors have examined the ability of chatbots to promote self-directed learning, given their wide availability and capacity for personalized responses (Annamalai et al., 2023). Nonetheless, certain researchers, including Ayedo...